Dear All,
Can anybody help please?
Context: WIN10 Pro 1909 -- OS Build 18363.836 (latest patches installed)
Issue: Upgrade VMware-player-15.5.2-15785246 to VMware-player-15.5.5-16285975
ends with error message “Setup failed to create the VMware group on the system”
Situation: V15.5.2 has been running perfectly for months without any problems. Yesterday VMware Player proposed to upgrade to V15.5.5.
This ended in a complete nightmare:
1. The upgrade ended with the message “Setup failed to create the VMware group on the system”
2. And started a rollback ending with the message
“VMware Workstation 15 Player setup was interrupted. Your system has not been modified.
To install this program at a later time, please run the installation again.
Click the Finish button to exit the Setup Wizard.”
3. … Your system has not been modified … : NOT True! The previous version was completely removed and the NIC was broken! So, no network anymore!
4. After 3 hours of testing I uninstalled my VPN program, which activated the NIC again.
5. Manually trying to reinstall V15.5.2 or V15.5.5 gave each time “Setup failed to create the VMware group on the system
6. I cleared manually the registry and removed all entries on disk mentioning vmware
Btw, VMware-player-15.5.2-15785246.exe /clean does not work!
7. I ran VMware-player-15.5.2-15785246.exe and VMware-player-15.5.5-16285975.exe as administrator
8. System Restore to previous version failed
9.I lost a complete day testing and trying, and the result is that VMware Player cannot be installed anymore
Question: How to repair the message “Setup failed to create the VMware group on the system”
Thanks for helping, Luk.